Children playing at a refuge

Our supporter promise

Your donation will be used to fund our vital work with women and children escaping domestic violence throughout the year.

We promise to always use your funds responsibly and in the most effective way to ensure we can continue to provide our life-saving and life-changing services.

If you request to receive our updates, we will keep you up-to-date with the charitable work you are supporting as well as other ways you can get involved. You can stop or start receiving our communications, or change how you hear from us at any time by contacting the fundraising team.

We will never sell or swap your personal data and will only use your details in accordance with the Data Protection Act 1998.


How we use a £1 donation

For every £1 of voluntary income that Refuge receives, 79 pence goes directly to our charitable activities. The rest goes towards governance, administration costs and enabling us to raise vital income in the future.

Pennies in the pound chart v4

Improving our supporter services

Refuge works hard to maintain high standards across all of its areas of work, but we recognise that we can sometimes get things wrong, despite our best intentions.

We would welcome your feedback, so that we can work to improve the service we offer you in the future. Refuge values and takes seriously any feedback that is provided.

If you have any questions or concerns about your donation, would like to request a copy of the Refuge complaints procedure, or would prefer not to hear from us in the future please contact the fundraising team.