Contact us

If you need support, please call the Freephone 24 hour National Domestic Abuse Helpline, on 0808 2000 247 or email

For survivors who are hard of hearing, deaf or speech impaired, our helpline advisers have access to Typetalk.

Other enquiries 

Please note that unless otherwise specified, the contact numbers below are only available Monday-Friday, 9am-5:30pm.

General enquiries

We are unable to provide support to anyone experiencing domestic violence or other forms of violence against women through our general enquiries channels.  Please direct all support calls to the Helpline (as detailed above).

Our general phoneline receives a great number of enquiries. Before calling us, please review the options above in case your query can be better supported through one of these avenues.  If your query cannot be resolved through any of the above channels please call us on 020 7395 7700.

Fundraising and donations

If you would like to raise funds for Refuge we would love to hear from you. Please contact the Fundraising team:

Press, communications and literature/research requests
  • If you have a media query please contact:; 0207 395 7731 (out of hours and weekend press enquiries only: 07970 894240)
  • If you would like to receive awareness-raising materials (such as leaflets or posters), please contact:
  • Visit our posters and resources page to download campaign materials.

Please note that due to the number of requests we receive and our limited resources, we are unable to provide personal support to student projects. There is lots of information on this website, including many of our publications and reports which are available to download, so please make the most of these resources.

Refuge job vacancies and enquiries

Find out more about working for Refuge or email

Refuge volunteering

If you are interested in finding about volunteering opportunities that might be available, please visit our Working for Refuge page or email