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Refuge Text to Donate

Text to donate is a quick and easy way to donate to Refuge. If you’ve already texted a donation, thank you so much. You’re helping to change the lives of women and children.

Please note that you can donate from a UK mobile only. You cannot donate using this service from a Channel Islands, Isle of Man or other non-UK mobile. If you donate using this service from a UK mobile outside England, Scotland, Wales or Northern Ireland, you may incur additional network charges.

To send a text donation you must be 16 years old or over and you must obtain permission from the bill payer before sending a text message.

  • Texts will incur the cost of your donation plus a charge at your standard network message rate; please ask the bill payer’s permission first.
  • Refuge will receive 95% of each donation and 100% of any Gift Aid we reclaim.
  • There is no limit on the number of times you may make a donation via text but there is a daily limit of £30 on text donations. You will not be able to donate more by text from the same number on the same day, but you may still incur your standard network message charge if you try.
  • See below for General Terms and Conditions relating to all text to donate campaigns.

Your data will be handled in accordance with the Data Protection Act 1998 and the General Data Protection Regulation (EU Regulation 2016/679) and will only be used to keep you informed about our fundraising, activities, events and services. We will not share your information with any third party organisations except where such transfer is a necessary part of our activities, or we are required to do so by operation of law.

For further information on how we collect data, how we store it and how we use it please view our Privacy Policy.

  • The text to donate message service is being provided by Donr Ltd, a limited company registered in England and Wales under company registration number 10402410, whose registered address and main trading address is The Stables, Back St Georges Terrace, Newcastle, NE2 2SU.
  • The text donation charge will show on your bill, but the text will depend on which mobile network you use. Examples are shown below:

Vodafone: Donr 03334444111

O2: PSMS shortcode

EE: PSMS longcode

Three: GBPx.xx Donr 03334444111

  • If you have any queries relating to a charge on your mobile phone bill relating to text donations you have sent through Donr, please call the helpline on 0333 4444 111
  • Please ensure you spell the keyword carefully and send your text message to the correct short code or your gift will not be received.
  • If your keyword and short code are valid, you will be charged the donation amount when you receive the bounce-back message – this cost will be applied directly to your mobile phone bill. It may take some time for you to receive a bounce-back message. Please wait until you receive it. Any repeat texts will result in repeat donations.
  • If your keyword or short code are invalid, you may not receive a bounce-back but may still be charged your standard network message charge.
  • All supporters must obtain permission from the bill payer before sending a text message. If you are under 16 years old, you must have your parent or guardian’s permission to send a text donation to us.
  • If you would like to contribute additional gifts to Refuge, you can donate online at dev.refuge.org.uk
  • All donations to Refuge, including text donations, are non-refundable.
  • Your donation may be eligible for Gift Aid. We may contact you on the mobile number you used to give you the opportunity to add Gift Aid to your donation. If we send you a link to a page where you can submit your details then, as with any mobile browsing, you may incur charges from your network provider when visiting that page. If we ask you to text those details, then a standard network message charge (based on your service provider rates) will be incurred
  • Refuge does not accept any responsibility whatsoever for any technical failure, malfunction, congestion, capacity issues or any other problem with any telephone, telephone network or line, system, server, provider or otherwise which may result in any text being lost, delayed or not properly received and recorded.
  • Refuge is a registered charity (277424).

If you would like to discuss your mobile payment, please contact the Supporter Care Team by:

Email: supportercare@refuge.org.uk

Call: 020 7395 7771

Supporter Care Team
Refuge
4th Floor, International House
1 St Katherine’s Way
London
E1W 1UN