The Thames Valley Independent Sexual Violence Advisory Service

The Thames Valley Independent Sexual Violence Advisory service supports anyone living in Thames Valley who has experienced, or is at risk of experiencing, sexual assault or rape.

Our advisory service is designed for those aged 18 or over, and is confidential, non-judgmental and independent. We provide a range of services, including support for those who do not wish to report to the police. Our highly-trained specialist staff will work with you to create a tailor-made support plan to suit your needs.

Find out more on our Thames Valley Independent Sexual Violence Advisory service microsite. This service is funded by the Office of the Police and Crime Commissioner for Thames Valley.

What is rape and sexual assault?
Rape and sexual assault covers any type of sexual act that occurs without your consent. Rape and sexual assault is usually, but not always, carried out by someone you know; a husband/partner, boyfriend, friend, colleague or other family member.

You may feel that you were responsible for what happened, or may have been told the unwanted sexual activity was ‘your fault’. Remember: if you experience rape or sexual assault, it is never your fault. We believe you, and we are here to listen and to support you.

Talking about your experiences87 (1in4-4000)
We understand that some people may find it difficult to disclose that they have experienced rape or sexual assault. Some report feeling embarrassed or ashamed, and may feel anxious when discussing their experiences.

However, our professional staff are highly trained to work with everyone – including those who are heterosexual, gay, bisexual and transgender. Our service is here to support anyone who is experiencing abuse, and we encourage everyone to get in touch, regardless of their gender, background, age, career, race or sexuality.

What support is available from our service?
At Refuge, we understand that everyone’s needs are unique – whether you just need to talk, or require more practical information. Our service can support you to:

  • Talk to someone who understands what you are going through
  • Access support to contact the police and legal advice
  • Receive support if you are considering going to court
  • Move away from your local area
  • Go to a sexual health clinic for practical advice around pregnancy or sexual transmitted infections (STIs)
  • Access refuge accommodation (for women)
  • Stay at home, but want to find out how you can keep safe
    Manage your financial situation
  • Find out about other support networks in your local area

Our specialist young adult service for 18 – 25 year olds

We provide a bespoke service to young adults aged 18-25 years old, and link up with appropriate wider services in Thames Valley to ensure you receive the support you need. We can also offer one-to-one sessions at a time which works for you, in a safe location.

The Thames Valley service can be contacted by phone or email. Our telephone is open from 9am to 5.30pm Monday to Friday. If you are unable to reach us, please leave a message, let us know when would be a good time to call and we will call you back.

0800 221 8186

In an emergency, always call 999.


We welcome feedback on our services. Positive feedback helps us recognise what we are doing well, and critical feedback enables us to reflect and constantly develop our services to best meet the needs of those that use them. If you have any feedback or wish to make a complaint, you can contact the staff at the Thames Valley ISVA service directly, or alternatively you can send it to:

For the attention of: Operations
Refuge 4th Floor, International House, St Katharine’s Way, London, E1W 1UN
Email us

Thames Valley OPCCYou can also contact the funder of this service directly using the details below:
For the attention of: Policy Development Manager
Office of the Police and Crime Commissioner for Thames Valley
The Farmhouse
Police Headquarters
Oxon OX5 2NX
Email the PCC
Telephone: 01865 846 780